Customer Service Administrator -(Call Centre)
Location: Glasgow
Pay Rate: £12.60 per hour
Contract: 12-month temporary contract
On-site role - full-time hours
Shifts between 0800am - 2000pm Monday to Friday with occasional weekend work
Are you a detail-oriented individual with strong communication skills and a passion for delivering excellent customer service? We're recruiting Customer Service Administrators to join the contact centre team supporting one of our clients based in Glasgow.
This is a fantastic opportunity to gain experience within a structured, fast-paced environment, working on a nationally recognised account.
What You'll Be Doing:
* Handling customer queries via phone, email, and other channels
* Processing transactions and updating customer records accurately
* Prioritising and scheduling daily tasks to meet team deadlines
* Logging and escalating complex or unusual queries to team leads
* Supporting with general admin tasks and documentation
* Maintaining high quality standards and adhering to internal procedures
What We're Looking For:
* Excellent attention to detail
* Strong communication and interpersonal skills
* Ability to work well in a team-based, structured environment
* Customer-focused approach with a professional and positive attitude
* Solid organisation and time management skills
* Comfortable following processes and using internal systems
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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