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Casual Banqueting Door Person - JW Marriott Grosvenor House, London
Location: London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 541d73b4d795
Job Views: 52
Posted: 24.06.2025
Expiry Date: 08.08.2025
Job Description:
Join our JW Marriott Grosvenor House family, a luxury hotel with over 90 years of history on Park Lane, known for hosting royalty, presidents, and celebrities. We are seeking an ambitious and passionate Door Person dedicated to providing exceptional guest service and creating memorable experiences.
Position Summary:
* Prepare for your shift by passing information between Doormen and checking with the Concierge.
* Maintain effective communication with team members and managers.
* Perform reasonable requests from management.
* Handle guest issues professionally, ensuring resolution and follow-up using the LEARN and Service Excellence processes; track complaints via the Guest Response program.
* Understand hotel fire and safety procedures.
* Be flexible with working hours.
* Maintain high standards of personal hygiene and wear the uniform properly.
* Keep the entrances and courtyard immaculate.
* Stay informed about all hotel services and functions.
* Welcome guests, open doors, assist with luggage, and bid farewell to guests.
* Call taxis upon request, without prior driver arrangements.
* Remain at your post at the Front Doors/Front Gate at all times.
Candidates should demonstrate:
* Personable and friendly demeanor
* Professionalism
* Teamwork ability
* Efficiency
* Punctuality and reliability
* Strong communication skills
Marriott International is an equal opportunity employer committed to diversity and inclusion. We promote a people-first culture, non-discrimination, and holistic well-being for our associates.
Join Marriott Hotels, where you can do your best work, start your purpose, belong to a global team, and become the best version of yourself. JW Marriott, part of Marriott International's luxury portfolio, offers over 100 properties worldwide, emphasizing associate happiness, training, recognition, and a luxurious work environment.
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