This is an excellent opportunity for an experienced receptionist looking for their next challenge. Experience working in general practice is desired but not essential.
Offer general assistance to the practice team andproject a positive and friendly image to patients and other visitors, either inperson or via the telephone
Receive, assist and direct patients in accessingthe appropriate service or healthcare professional in a courteous, efficientand effective way
Facilitate effective communication betweenpatients, members of the primary health care team, secondary care and otherassociated healthcare agencies
Must be able to work flexibly between Monday to Friday between the hours of 7.00 pm, you will also be expected to do over time to cover staff sickness and holidays.
Village Surgery rated Good with Outstanding features by the Care Quality Commission is a large, well-led, innovative training practice, with a focus on the highest quality of care for our patients.
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are signposted to the appropriate healthcare professionals
Computer data entry/data allocation and collation; Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Dealing with clinical waste
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are signposted to the appropriate healthcare professionals
Computer data entry/data allocation and collation; Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Dealing with clinical waste
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Personal Qualities
Flexible and cooperative
Clear, polite telephone manner
Effective time management (Planning & Organising)
Ability to follow policy and procedure
Strong IT skills, including audio typing
Competent in the use of Office and Outlook
GCSE Mathematics & English (C or above)
NVQ Level 2 in Health and Social Care
Personal Qualities
Flexible and cooperative
Clear, polite telephone manner
Effective time management (Planning & Organising)
Ability to follow policy and procedure
Strong IT skills, including audio typing
Competent in the use of Office and Outlook
GCSE Mathematics & English (C or above)
NVQ Level 2 in Health and Social Care
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Village Surgery
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