Your newpany
This is a great opportunity to join a well-established, successfulpany that has been in business for over 30 years that supply their products to a high volume number of clients throughout the UK and Ireland. Due to expansion they are recruiting for a customer support administrator. They operate on a working pattern of 7 days on and 7 days off. Hours of work are Monday - Friday and Saturday-Sunday 10-6. Then off for 7 days. The pay rate is £ per hour.
Your new role
As Customer support administrator duties include:
1. Handle and resolve customer queries
2. Process customer refunds
3. Manage support tickets via service portals
4. Liaise with operations management to identify and implement improvements