To deliver a multi-skilled, PLC, PC and controls equipment service across a wide range of operationally critical equipment whilst understanding and operating safely and in-line with the customer’s business needs.
The occupier of the role will operate as the shift technical issue manager and work alongside the Shift Team Leader and shift team and report into the Site Technical Manager.
The role incumbent will promote KION/Dematic values and behaviours whilst supporting the requirements and activities of our customer to deliver in full, on time, every time and at all times understanding what is critical to quality.
We offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Learn More Here:
“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”
Tasks and Qualifications:
Specific Responsibilities
1. To be the customer’s point of contact for all technical fault management
2. Error management ownership and engagement
3. Technical fault management controller providing the link and comm’s to the wider Dematic network, 3rd party support and customer
4. Adhering to site agreed communication and fault management processes at all times
5. Identifying process failures and escalating as required
6. Targeting maintenance activities at top (10) issues as identified via the EIS / SCADA data analysis
7. Root-cause-analysis of faults using industry recognised tools e.g. Ishikawa, 5 Why, LSS principles
8. Rectification and prevention of issues
9. Equipment availability optimisation
10. Continuous improvement
11. Support for the site maintenance function optimisation
12. PLC backup, version control and change management in line with Dematic process
13. On-site training for the site shift technicians; a controlled programme of instruction and refresher training using assessment tools thus enhancing the overall levels of technical expertise available to the company (in line with the Dematic Training Academy)
14. Management of the site (shift) technical training matrix
15. Support for the Site Team Leader in data analysis and presentation
16. Support for the site ‘hardware map’; a database of fitted equipment which holds parameters, configuration, programs etc. and the fault analysis / swap-out process for each element
17. Managing the technical tooling requirements for the shift including software, hardware, comm’s modules / leads and other interface equipment
18. Ensuring the safety and quality of your own work and that provided by external contractors in the automation field meets the required standards
19. Record-keeping, file updates, process management
Health & Safety
20. To ensure compliance with Health & Safety legislation at all times e.g. to have due regard for HASAWA, COSHH and Electricity at Work Regulations and to recommend remedial actions as necessary
21. To ensure compliance with company Health & Safety practices e.g. lock-off, tag-out (LOTO), work at height etc. at all times
22. To ensure a safe working environment at all times
23. Take measures to ensure the safety of themselves and that of others at all times
24. To comply with the Health and Safety policy and plan
25. Ensure full utilization of DMMS for all maintenance and works undertaken
26. Promote and ensure near miss reporting
27. Ensure that foreseeable tasks are identified in a register and relevant Risk Assessments and Method Statements are created
28. To ensure that the required Health and Safety documentation including, but not limited to Method Statements and Risk Assessments are produced correctly
Contract Adherence
29. Prioritise and plan AMHE repairs in line with customer business needs (Contract but also Technical)
30. Prioritise system faults to minimise impact to the customer’s business
31. To ensure site spare parts usage is recorded in DMMS
Technical Considerations
32. Management of error process and root-cause analysis / error prevention
33. Management of CAPA process
34. Management of faults
35. Management of technical processes including change and version control
36. Management of technical equipment
37. Management of site (shift) technical training matrix and training delivery
38. Management of the hardware map
39. Management of technical obsolescence
40. Management of software change control
41. Management of electrical documentation and change control
42. Management of technical continuous improvement
43. Management of equipment information system data analysis and drive to improve:
Efficiency
Availability
MTBF
Reliability
Error-rate
44. 3rd party communication, root-cause coordination and in-depth understanding of those systems
45. All other technical aspects of the role as required
Technical Direction
46. Provide the fault management technical point of contact and control for the customer, Dematic and 3rd parties
47. Ensure full utilization of DMMS for all work orders carried-out and spares used
48. Data-mining via WCS/WMS system / SCADA EIS / raw data to help drive issue resolution
49. Maintenance activities to support the site system throughput model to ensure operational optimisation
50. Work in conjunction with fellow site and shift technical specialists to create and deliver a dashboard / boiler-plate stat’s to deliver improvements / measurables
51. Provide support and check / sign-off for technical activities and fault rectification
52. Create fault management ‘How-To’s’ for the site team to follow; monitor, review and improve the how-to processes
53. Strive to provide feedback to ensure maintenance programmes (DMMS) are progressively optimised
54. Adherence to legislative requirements of maintenance under, but not restricted to PUWER and LOLER
55. Support for the management and control of obsolescence on site
56. Promote and support the Site Technical Specialist in the propagation, standardisation / harmonisation of maintenance practices within the NE Region
57. Knowledge of relevant industry standards to the site e.g. EN258
58. Maintain compliance to key CE Directives and standards ensuring all are channelled through the correct business department(s)
59. Ensure compliance with Dematic standards
60. Carry out AMHE equipment repairs and improvements in accordance with the relevant quality, company and legislative standards
61. Diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
62. Prioritise system faults
63. To accurately record all work undertaken using the prescribed systems
64. Maintain product flow at all times
Continuous Improvement
65. Define, support and lead LEAN (Six Sigma) projects seeking efficiency in all site processes and activities, removing non value added steps and waste
66. Establish “what” is Critical to Quality (CTQ’s) for customer success and to enable the Dematic approach of total customer focus. (All of these are encompassed above)
67. Identify where variation in processes exist and reduce through auditing/coaching/mentoring
68. Management of and involvement in continuous improvement activities
69. Understand and focus on exceeding your customer’s expectations
70. Identify faults, issues and opportunities; provide a root-cause and plan of action
71. Be actively involved and promote a proactive culture documenting Corrective and Preventative Action (CAPA)
72. Relentless continuous review of process
73. Prioritise system faults and identify root cause of all issues
74. Communicate root cause identification and CAPA success throughout the business via the Site Technical Specialist
Customer Satisfaction
75. Maintain good communications with Dematic and Customer across all levels
76. Build a trusted and dependant relationship with the customer
77. Be the point of contact for shift technical issues
78. To ensure quality of output
79. Drive to ensure that all activities undertaken reflect the customer’s business critical needs
General Responsibilities
80. Ensure the shift are (technically) able to deliver the customer’s needs
81. Ensure the shift manages faults as far as is reasonably practicable to prevent issues from escalating away from the site
82. Working to strict deadlines
83. Working in a manner to ensure minimised impact upon the operation
84. Working in alignment with the customer’s operational needs
85. Ensure all auxiliary equipment swap-out processes are managed
86. Ensure all shift technical tooling and software is present and up to date
87. Ensure all shift technical system failures are rectified efficiently, effectively, downtime minimised and recurrence prevention put in place
88. Work in line with all other shifts and Site Technical Specialist to ensure standardisation and commonality of approach / streamlining of activities
89. Ensuring Risk Assessments & Method Statements (RAMS) are in place adhered to for all technical activities as required
90. Ensure all tasks carried out adhere to relevant compliances with current legislation, Policies & Standard Operating Procedures (SOP's)
91. Ensure that all works carried out are accurately recorded onto the DMMS
92. To lead by example, manage by fact
93. Support and defend company values, the principles and direction of the company
94. To establish and maintain written and verbal communications across all business levels internal and external to the site
95. To provide progress reports to the management team for site progression as and when required
96. Document storage system is specific and visually determined
97. Ensure the quality of output in line with relevant industry, company and legislative standards
98. Ensure all company documentation is completed