We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to work in our out of hours service.
Main duties of the job
* To deliver emotional support, advice and guidance via face to face, telephone, and video.
* To assess a situation to determine risk and the needs of the person accessing support.
* To make decisions under pressure whilst communicating with the person accessing support.
* To accurately record new contacts and details of visits and calls on relevant electronic systems.
* To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
* To advise and be actively involved in individual risk assessment and review.
* Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs.
* To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health.
* To work with a range of partners and external agencies to meet individual's needs and support with individual safety and delivery of the service.
* To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
* To communicate with external stakeholders as required.
* To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
About us
Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to our clients and service users.
Job details
Date posted: 03 October 2025
Pay scheme: Agenda for change
Band: Band 3
Salary: £25,958 to £25,958 a year
Contract: Fixed term
Duration: 18 months
Working pattern: Part-time
Reference number: R000158
Job locations: Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG
Person Specification
Qualifications: Level 2 qualification in Health and Social Care, or equivalent subject, and be willing to complete an appropriate Level 3 qualification within 12 months of employment.
* Experience of working with people who have experienced mental health issues.
* Experience of record keeping.
What we offer you
* Competitive salaries, with an annual pay review process.
* 25 days Annual leave, increasing with length of service, plus bank holidays.
* Enhanced Occupational Sick pay.
* Access to our workplace pension scheme.
* Family friendly and flexible working arrangements to support a good work life balance.
* Access to our Wellbeing Offer - including EAP, Virtual GP service and wellbeing resources.
* Life Assurance and Free Will writing service.
* Blue Light Card and Charity Workers discounts.
* Access to Tickets for Good.
* Employee recognition and celebration schemes.
* A tailored induction programme, bespoke Personal Development and Career Pathways to support you in your role and your career aspirations.
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