Job Description
Interim Quality Assurance Officer
Stoke-on-Trent
6 months
£19-21 per hour
Your new company
As a Hays recruitment partner, we are supporting an established and well-regarded provider of regulated support and wellbeing services. This organisation delivers frontline services to vulnerable customer groups and operates within a highly regulated environment, placing strong emphasis on quality, safeguarding, and continuous improvement.This is an interim opportunity, ideal for an experienced quality or compliance professional who can add immediate value.
Your new roleAs an Interim Quality Assurance Officer, you will play a key role in ensuring services consistently meet internal quality standards, regulatory expectations, and sector best practice. Working across multiple service areas, you will undertake audits, service reviews and thematic checks, supporting operational teams to improve outcomes and compliance.
Key responsibilities will include:
1. Conducting regular quality audits and service reviews across support services
2. Monitoring compliance against safeguarding, health & safety, data protection and other key policies
3. Coordinating, collating and analysing performance data, KPIs and outcomes
4. Supporting services to respond to external audits, inspections and contract compliance checks
5. Producing clear, e...