Overview
Role: Customer Service
Location: Manchester City Centre
Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.
Responsibilities
* Answering and dealing with all phone calls & emails promptly and efficiently, while ensuring customer satisfaction
* Liaising with the Engineers to arrange their job schedules
* Diagnose any product issues remotely, determining how each issue can be resolved & actioning next steps where necessary
* Improving the scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with their strategic objectives
* Maintaining an excellent knowledge of our product and technical information in order to ensure each customer receives the correct information and service
* The ability to use your own initiative on each call
* Confidence on the phone
* Great phone manner
* Problem-solving
Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Retail
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