Role Overview
Working collaboratively with the Site and Duty team, the In‑patient and clinical areas, and Integrated Discharge Teams, the Operational Discharge and Flow Support Team positively impacts patient experience and operational performance by supporting earlier discharges from the wards via the Discharge Lounges and earlier movement from our Emergency Departments and assessment areas.
Responsibilities
* Discharge coordination with the Integrated Discharge Team, Patient Flow Facilitators, ward teams, and the Operations Centre.
* Maintain accurate data on electronic whiteboards (eWhiteboards) and update Power BI dashboards to gather discharge intelligence.
* Assist with transport arrangements and ensure appropriate patient transport is pre‑arranged.
* Engage with patients and families, provide clear communication about the discharge process, and support patients during their transfer to the Discharge Lounge.
* Monitor progress of all discharge actions, escalating barriers promptly to the Band 7 lead, Band 5 RN or Duty Manager.
* Ensure discharge lounges are operational from 07:30 hrs to facilitate early transfers and bed availability.
* Prepare and verify TTOs and discharge summaries a day before planned discharge to reduce delays.
* Coordinate packing, collection, and transfer of patients, property, and medications to the discharge lounge.
* Provide breakfast and contact relatives/carers for discharge lounge details as needed.
* Redeploy rapidly to areas of greatest operational pressure and adapt to evolving site requirements.
* Maintain regular communication with the Duty Manager and Site Coordinator and develop strong relationships with key stakeholders.
Qualifications
* Ability to work across all functions of the role and intuitively respond under the guidance of the Band 7 RN, Band 5 RN, Duty Manager, and Site and Duty team.
* Flexibility and responsiveness, able to move between tasks quickly and efficiently.
* Strong communication skills and ability to foster open and supportive communication channels.
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