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Salary - £23,150 per annum
Location – Bristol, BS32 4LB
Days & Hours – Mon – Fri, 8:45am – 5:30pm (1 hour lunch) + 1 Sat in every 4 weeks, 9am – 1pm
Employment Type – Full-time, permanent
The Connells Group has recently acquired Countrywide, securing our place as the UK’s largest property services group, trading locally under our Taylors brand.
We are seeking an ENERGETIC and ENTHUSIASTIC customer service specialist, who has a background in property or is looking to start a career in the industry.
Our Property Managers play a crucial role in ensuring our landlord and tenant customers receive high-quality service throughout their tenancy. We are looking for individuals with excellent communication and relationship-building skills and a passion for delivering exceptional customer service!
The role of a Property Manager:
As a Property Manager, you will manage your own portfolio of properties across our 60 brands, building relationships with internal colleagues and customers, and acting as the main contact for tenants and landlords requiring support during their tenancy.
Your responsibilities include:
* Coordinating repairs and maintenance, both urgent and routine
* Liaising with tradespeople and contractors, and updating customers
* Organising safety inspections and managing remedial works
* Conducting property visits and liaising with landlords
* Assisting with tenancy queries from customers
* Making weekly partnership calls with colleagues and welcome calls to new customers
* Communicating promptly and courteously with landlords, tenants, contractors, and colleagues
* Providing excellent service to promote customer retention
* Meeting personal and team deadlines, maintaining service levels, and achieving KPIs
Our tenants, landlords, and colleagues rely on our Property Managers as subject matter experts who act efficiently and calmly when managing properties. A good understanding of lettings legislation, tenancy agreements, and landlord contracts is essential — full training will be provided.
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