Job Title: Personal Banker
Location: Golders Green
Salary: £25,500 per annum
Job Type: Full-Time, Permanent
About the Role
We're currently seeking an enthusiastic and customer-focused Personal Banker to join our team in Golders Green. This is an exciting opportunity for someone with a strong background in customer service or banking to take the next step in their career.
As a Personal Banker, you will play a key role in supporting the branch to achieve its sales goals by delivering first-class service to existing clients and by helping to attract and retain new clients. You'll be part of a dynamic, professional team where your contributions truly matter.
Key Responsibilities
* Build and maintain strong client relationships, identifying new business opportunities through referrals, internal networks, and personal connections.
* Deliver superior customer service, handling phone and email enquiries efficiently and professionally.
* Promote the bank's products and services by understanding customer needs and offering tailored solutions.
* Process new account applications and service requests, including account openings, remittances, postal services, and cheque despatches.
* Support anti-money laundering (AML) compliance by preparing risk matrices and maintaining accurate records.
* Operate and manage cash handling functions in line with internal controls and procedures.
* Represent the branch at external business development and sales events.
* Provide cover for clerical staff and other team members as required.
What We're Looking For
* Prior experience in retail banking, customer service, or a sales-related role (preferred).
* Excellent interpersonal and communication skills, both written and verbal.
* Strong sales ability and confidence to recommend appropriate products and services.
* Self-motivated and target-driven with a professional and customer-focused approach.
* Highly organised with the ability to manage multiple tasks effectively.
* Comfortable working independently and as part of a wider team.
Why Join Us?
* Be part of a supportive and collaborative branch team
* Develop your skills through real-world experience and interaction with a diverse customer base
* Opportunity to attend external events and grow your local professional network
* Stable, permanent position with a competitive salary of £25,500
Ready to apply?
If you're passionate about delivering great service and want to make a real impact, we'd love to hear from you.