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Service Advisor (Automotive) – Wokingham
I am working with an automotive garage near Wokingham that is currently looking for a Service Advisor to join their growing team.
Working hours: Monday – Friday, 8:00 am – 6:00 pm, Saturday on a rota.
Are you a driven, enthusiastic, and motivated individual? Do you thrive in a fast-paced environment? Can you deliver world-class customer service?
About the position
The successful candidate will have previous experience in a similar role and proven customer service skills. You will be welcomed into a warm and friendly team and have the opportunity to work with an exciting product.
A large part of the Service Advisor role involves:
* Meeting and greeting customers in a friendly and courteous manner throughout the day.
* Booking vehicles into the technical workshop.
* Liaising with the workshop to track vehicle progress and ensure vehicles are ready at the promised time.
* Providing exceptional customer service, including arranging onward travel, updating customers during their vehicle's workshop time, handing over vehicles after service, and maintaining ongoing relationships.
* Maintaining thorough product knowledge and updating this through manufacturer-led training.
* Adopting a sales approach regarding upselling.
* Maintaining good housekeeping standards and orderly administration of your work.
About our requirements
We expect our new Service Advisor to demonstrate skills such as:
* Ability to work to deadlines and targets.
* Strong teamwork skills.
* Confident and professional communication skills.
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