Guest relations coordinator

Full-time | Onsite

Salary: up to £35,000

Location: Edinburgh

We are recruiting for a Guest Relations Coordinator to join a small, dynamic hospitality team. This is a hands-on, customer-facing role combining guest experience with marketing support, ideal for someone who enjoys variety and taking ownership.

This is a full-time, onsite position working 5 days out of 7, with some weekend and on-call flexibility required.

The Role

You’ll play a key role in delivering an excellent guest experience while supporting marketing activity across digital channels. As part of a small team, a flexible and proactive approach is essential.

Guest Relations & Operations

• Managing guest bookings and information
• Acting as a point of contact for guest enquiries (in person, phone, and email)
• Supporting guests onsite and managing expectations
• Handling complaints and resolving issues professionally
• Coordinating guest feedback and reviews
• Liaising with housekeeping and maintenance teams to ensure smooth operations

Marketing & Brand Support

• Managing and updating websites, social media, and digital platforms

About You

• Previous experience within hospitality (hotel, serviced apartments, or similar)
• Personable, professional, and customer-focused
• Comfortable working in a fast-paced, guest-facing environment
• Organised, proactive, and able to use initiative
• Strong communication skills, both written and verbal
• A flexible team player happy to support across different areas of the business

Working Pattern & Package

• Full-time, onsite role
• Typical hours 10am–6pm
• 5 days out of 7 (including some weekends)
• On-call and holiday cover as required
• Competitive salary, dependent on experience