Data Science practice at Sky
Data science is at the heart of decision making in Sky and drives a majority of decisions across marketing, customer interactions and customer services at Sky. In the Advanced Analytics team, we are scaling up our data science practice to transform how we manage customers across all life cycles for both experience profitability. We have built and successfully deployed intelligence into Sky and are already delivering realisable value into the business. We gather a very large amount of data on customer behaviours and interactions and are looking for data scientists to extract value from our data assets and maximise customer value.
What you'll do
* Responsible for developing and driving actionable customer intelligence from our core data assets using advanced analytics
* Develop AI & machine learning solutions exploiting our rich data assets including product holding, demographics, product usage, customer service interactions and customer metrics
* Develop predictive models for churn prediction, lifetime value estimation, customer segmentation and other consumer-focused use cases
* Collaborate with stakeholders to define project objectives, develop analytical frameworks, and translate business requirements into analytical solutions
* Engage with our technology teams and data engineers to build compliant, efficient and scalable solutions for managing customer treatments at Sky
* Strengthen our internal data science capabilities by continuously innovating and driving new ideas, engaging in training and development of our people
* Leading projects with 1-2 team members, planning tasks and delegating appropriately
What you'll bring
* Strong experience in advanced analytics and machine learning including forecasting, predictive modelling, optimisation, clustering and modern AI techniques such as generative AI
* Proven track record of building and deploying large-scale AI/ML solutions in cloud environments
* Ability to quickly understand business objectives, solve complex problems and communicate insights clearly to senior stakeholders
* Excellent programming skills in Python with experience in frameworks such as TensorFlow, PyTorch and Scikit-learn and knowledge of MLOps for production deployment
* Hands‑on experience with key machine learning methods including regression, decision trees, ensemble models, clustering and modern deep learning (e.g. transformers, LLMs)
* Familiarity with state‑of‑the‑art approaches such as generative AI, reinforcement learning and advanced feature engineering for real-world applications
The rewards
* Sky Q, for the TV you love all in one place
* The magic of Sky Glass at an exclusive rate
* A generous pension package
* Private healthcare
* Discounted mobile and broadband
* A wide range of Sky VIP rewards and experiences
Inclusion & how you'll work
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.
We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
Osterley
Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers.
On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
We'd love to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next.
But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we'll back you all the way.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
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