This role is offered on a fixed term basis for 12 months. The hours are full-time, 37.5 hours per week.
The Digital Support & Engagement team are excited to offer an opportunity to join the team and support us in delivering digital support across Gloucestershire, which will help to support our clinicians in delivering the very best care possible.
As a Digital Support Officer, you will be joining a highly dynamic team that is supportive and puts staff development at the forefront of its business. Working with our team will provide personal development, with the chance for you to hone existing skills and develop new ones.
The postholder will be required to have excellent communication and customer services skills with the ability to communicate at all levels across the organisation and across external stakeholders.
To ensure the provision of high-quality customer focused support to all staff in relation to the services provided by Information Technology.
This role will provide comprehensive support to the Digital Support & Engagement Team, as well as administrative support for key departmental meetings (including agendas, minutes, action logs and following up on actions).
Main Responsibilities Include:
* Liaise with third party (University of Gloucestershire) in the management of e-learning platform
* Support operational teams by growing the use of digital e-learning platform for patients
* Keeping on top of digital enquiries and requests for guidance via various communication methods.
* Diary Organisation for the Digital Instructor Team
* Promotional work administration
* Project work support
* Compiling weekly/monthly/yearly update content to share with the wider IT Team
* Minutes of sessions / follow up correspondence
* IT Knowledge base content / checks
* MS Forms Feedback forms
* Liaise with users to arrange support sessions for Digital Instructors
* Send relevant follow up guidance
* Phone cover for Digital general queries
* Typing up of documentation and notes where required
* IT Service Desk support (where required)
* On-site support (where required)
* System management e.g., Moodle
* Support the creation of e-Learning content
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas
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