Your new company I'm seeking a confident and organised Customer Service Advisor to join a busy transport coordination team on a temporary basis for up to 3 months. This is a fantastic opportunity for someone with strong communication skills and a proactive attitude to support a fast-paced office environment. Your new role You'll be responsible for handling inbound and outbound calls for managed account clients, coordinating bookings, and ensuring smooth communication between clients and drivers. You'll also manage booking requests via Outlook inbox and support overflow calls from consumer clients during peak times. Answer incoming calls and make outbound calls to manage client bookings Coordinate and confirm transport arrangements for account clients Monitor and respond to booking requests via Outlook inbox Handle overflow calls from consumer clients with professionalism and efficiency Maintain accurate records and ensure timely updates to booking systems Collaborate with internal teams to resolve queries and ensure service delivery What you'll need to succeed Previous experience in customer service or call handling Strong organisational and multitasking skills Confident communicator with a friendly and professional manner Comfortable using Outlook and other booking systems Ability to work independently and as part of a team Must be available to start immediatelyWhat you'll get in return Fully office-based role Initial 1-2 days of training in the Liverpool office Main base in Birkenhead office Free on-site parking available Monday to Friday 7:30am - 3:30pmWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)