CAN Group is seeking a highly skilled and motivated IT Support Assistant to join our dynamic team. The successful candidate will provide first/ second line technical support to employees across the business.
Key Responsibilities:
* Log, triage and resolve incidents and service requests via the ticketing system, meeting agreed SLAs and keeping users informed.
* Diagnose and resolve hardware and software faults on laptops, desktops and peripherals; coordinate warranty repairs and replacements as required.
* Support Microsoft 365 services (Outlook/Exchange, Teams, SharePoint and OneDrive) and other common line-of-business applications.
* Assist with management of user identities and access (joiner/mover/leaver), including group membership and access permissions, following least-privilege principle.
Candidates should possess the following skills:
* Education: HNC, HND, or Bachelor’s degree in Information Technology, Computer Science, or related field. (or relevant experience)
* Experience: 1+ years of experience in helpdesk environment or a similar role.
* Technical Skills: Proficiency in Windows 11/ Windows Server/ Office 365
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