Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We believe in creating memorable experiences for our guests and want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co‑workers are committed to a culture of respect and kindness. We are currently looking for a Senior Events Manager to lead our Events Sales team at the Delta Hotels by Marriott Waltham Abbey.
What's in it for you: in addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
* Free Meals on Duty: Enjoy complimentary meals while at work
* Uniform Provided: A professional uniform is supplied for all associates
* Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries
* Pension Scheme: Participation in The People's Pension
* Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress and health issues
* Career Development: Opportunities for career growth and internal transfers within Marriott's global network
* Training and Development: Access to training programs to enhance your skills and advance your career
Responsibilities:
* Managing the Events Sales team on a daily basis.
* Leading the execution of activities ensuring that the team delivers a seamless process from initial enquiry to post event.
* Co‑ordinates with all relevant hotel departments to ensure consistent high‑level service throughout the event process.
* Responsible for monitoring the optimisation of the hotel's meeting room inventory.
* Collaborating with revenue and sales to achieve hotel's group and catering budget.
* Contributing to the financial reporting, analysis and forecast activity for events.
* Take an active role in the handling of all incoming enquiries.
* Implement Event Management strategy that is aligned with the brand's business strategy and leads its execution.
* Works closely through pre‑event and post‑event processes with Event Operations to ensure a successful customer journey is achieved every time.
* Handling customer complaints and problems and coordinates with hotel management for resolving these complaints.
* Managing the credit checking process and securing pre‑payments as required for all events.
* Training and developing the Events Sales Team.
Safety and Company Policies:
* Follow all company and safety and security policies and procedures.
* Report maintenance needs, accidents, injuries and unsafe work conditions to the manager.
* Complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional.
* Maintain confidentiality of proprietary information.
* Communicate with others using clear and professional language.
* Develop and maintain positive working relationships with others.
* Support the team to reach common goals.
* Listen and respond appropriately to the concerns of other employees.
* Ensure adherence to quality expectations and standards.
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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