1. Immediate Start Available
2. Previous Customer Service Experience Is Essential
About Our Client
The employer is a well-established organisation committed to making a positive impact on the community. They offer a supportive environment and a clear focus on delivering excellent services.
Job Description
3. Handle inbound and outbound calls efficiently, providing exceptional customer service.
4. Accurately record and update client information within the system.
5. Assist in resolving queries by offering clear and practical solutions.
6. Work closely with other departments to ensure seamless service delivery.
7. Follow organisational guidelines to maintain confidentiality and compliance.
8. Provide information and support to clients while demonstrating empathy and professionalism.
9. Contribute to team meetings and share insights for improving processes.
10. Maintain a positive and calm approach in high-pressure situations.
The Successful Applicant
A successful Customer service advisor should have:
11. Previous experience in customer service or a similar role.
12. Strong verbal and written communication skills.
13. Excellent attention to detail and organisational skills.
14. Ability to work independently and as part of a team.
15. Proficiency in using computer systems and databases.
16. A genuine interest in supporting the not-for-profit sector.
What's on Offer
17. Hybrid working options to support work-life balance.
18. A permanent role with opportunities for growth and development.
19. A collaborative and supportive workplace culture.
If you're based in Dover and ready to take on this rewarding role as a customer service advisor, we encourage you to apply today!