About the Role
and our Ideal Candidate
An excellent opportunity has arisen for the role of Sales & Services Officer, within the Home Ownership Team. We are looking for someone who is customer focused, a team player
and preferably with an experience in leasehold services (not essential).
Working with a friendly and supportive team you'll be responsible for processing Right To Buy applications, preparing solicitor packs for onward sales, responding to solicitor enquiries and other leasehold enquiries communicating by phone & email.
The ideal candidate must be able to demonstrate their skills and behaviours for the role in
line with the role profile, including:
- Ability to work independently, exercising good initiative and judgement
- Good use of written and verbal communication and possess good IT skills
- Ability to prioritise workload and proven time management skills.
- Proven experience and ability to deliver excellent customer care
- Proven attention to detail and ability to work on a variety of tasks simultaneously.
- Ability to work under pressure and meet deadlines and targets
About Us The Home Ownership team manages leasehehold properties. This includes service charge and major works billing and collection, right to buy and resales, the councils buy back scheme and carrying out Section 20 consultation for major works. Our Offer To You
Colleagues at SHP take pride in delivering our priorities and working in rewarding careers. In turn, we strive to reward them fairly through SHP’s pay and reward systems. Roles are reviewed to ensure pay reflects the responsibilities of the individual in line with our systems.
A good work-life balance is important and our key benefits are:
1. Membership of the – a career average scheme where employees contribute between 5.5% and 12%. Sutton Housing Partnership contribution rate to your pension is 18.4% from 1 April .
2. Annual leave of either 28 or 33 days per year (depending on the role) plus paid time off on bank holidays.
3. Simply Health Cash Plan which allows colleagues to claim cashback on dental, optical, consultations and scans.
4. Employee Benefits to include cycle to work scheme and a range of discounts schemes
5. Employee Assistance Programme is a confidential, independent, expert provider of employee support services paid for by SHP to help you balance and discuss issues in your work, family and personal life. It is available 24 hours a day, 7 days a week, days a year
6. Investment in your learning and development; My Learning account is set up for every member of staff with access to e-learning modules and Instructor led training. Opportunities for external training that meet both individual and strategic requirements are considered through an application process.