Overview
Sector: IT & Telecoms Type: Permanent
Contact: Gautam Raval Job Published: 2 days ago
IT Service Desk Engineer
East Grinstead, West Sussex
x5 days on site
£30k - £35k + Benefits
This IT Service Desk Engineer role is on an exclusive basis for a tier 1 client in East Grinstead, West Sussex. It is an on-site role (5 days per week) with on-site and remote support responsibilities.
Responsibilities
* Provide technical support to a variety of users in a timely and professional manner.
* Record information accurately, fault-find, troubleshoot, and liaise with 3rd party providers as needed.
* Handle incoming support requests and log all calls on the Service Desk ticketing system; maintain documentation.
* Deliver remote and onsite support of customers' IT systems.
* Design, install, and configure new equipment and systems.
* Communicate with customers to keep them informed of incident progress; escalate internally or to third parties as required.
Requirements
* Minimum 3 years of experience in an IT Service Desk role.
* Strong knowledge of Windows client systems, Exchange, Microsoft 365, and Active Directory; DNS, DHCP, and related technologies.
* Experience with Intune configuration and management; Microsoft Azure environment and systems.
* Experience with virtualization technologies (e.g., Hyper-V); networking knowledge (switches, routers, VLANs, wireless).
* Proficiency in Active Directory/Group Policy; understanding of SharePoint; knowledge of scripting tools (PowerShell).
* Excellent troubleshooting, fault-finding, and customer service skills; strong telephone manner.
* Experience with logging and documenting IT configurations and standard builds; ability to mentor and assist team members.
* Experience with incident-related security practices (firewalls, 365, etc.).
* Desirable: MSP background.
Benefits
* 23 days holiday + BH
* Office-based position with on-site client visits
* Full training
* Pool cars for client visits
* Overtime paid (subject to prior approval)
Other notes: Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy, please visit our website. By submitting your details you agree to our T&C's.
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