Overview
1st Line Business Central Support Consultant
Wolverhampton - Hybrid
Circa £26,000
We are seeking a 1st Line Business Central Support Consultant to join a growing support team, providing high-quality assistance to customers with their Business Central concerns and challenges. The role involves troubleshooting issues, resolving queries, and recommending effective solutions to meet client needs. The ideal candidate will have experience with providing Microsoft Dynamics 365 Business Central consulting and support, coupled with a passion for delivering excellent customer service.
Responsibilities
* Assist in maintaining the smooth running of the helpdesk by logging cases received by phone, email and via a portal to ensure required information is captured accurately.
* Identify, analyse, and resolve issues with Business Central, using the available resources and documentation.
* You should also be able to escalate complex or unresolved issues to a Team leader.
* Ensuring incidents and requests are resolved within set SLAs.
* Contribute to the creation and update of Knowledge Base articles.
Key Skills and Experience
* Ideally a minimum of 1 year experience working with Business Central in either consulting, support or as a Key/Super user for an end user.
* Proven experience in implementation or support of ERP Systems, preferably Microsoft Dynamics 365 Business Central or Dynamics NAV.
* Ability to work effectively in a team environment.
* Exceptional customer service, communication and interpersonal skills, both written and verbal.
* Proven track record of managing escalations from customers and delivering resolutions.
* Excellent communication skills.
* Time Management, Prioritisation and Working under Pressure.
Benefits
* Hybrid working
* 25 days annual leave plus Bank Holidays
* 2 additional leave days
* Free parking
* Pension scheme
* Amazing location and offices
How to apply
If this role is of interest, please contact James Aust for more information.
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