Customer Service & Claims Executive
Deliver outstanding service in a fast-paced, customer-first environment.
You’ll be at the heart of the customer journey, managing queries and claims with professionalism, care and efficiency.
What’s in it for you?
* Professional development & career opportunity
* 25 days holiday + bank holidays
* Friendly, collaborative team culture
* Bring your dog to the office
* Competitive pension
* Perkbox
* Free breakfast delivered every morning to the office
Must have’s
* Experience in a customer service and/or claims handling role/telephone based role
* Excellent written and verbal communication skills
* Strong attention to detail
* Organised, proactive and able to juggle multiple priorities
* Confident handling challenging conversations and complaints
* A customer-first mindset with the ability to balance customer and insurer interests
* Comfortable working in a regulated environment
Nice to have’s
* Experience handling insurance claims
* Familiarity with CRM systems (Salesforce, Instanda, Xero advantageous)
* Experience working within financial services or insurance
So what will you be doing?
* Delivering excellent customer service across all channels
* Managing FNOL claims and liaising with key stakeholders
* Resolving queries and complaints efficiently and professionally
* Maintaining accurate customer records and documentation
* Supporting service improvements alongside management
* Working in line with FCA, PRA and internal regulations
* Always acting with professionalism and integrity
Helpful extras
* Fast-moving, driven working environment
* Role focused on both customer experience and operational excellence
* Opportunity to contribute ideas and improvements
* Strong emphasis on values, behaviours and good customer outcomes
* Ongoing training, CPD and performance feedback
Interested? Send your CV to Ellie at i2i Recruitment today!
We are proud to be an equal opportunities employer and encourage applications from all suitably qualified candidates regardless of race, gender, disability, religion, belief, sexual orientation or age.
Due to the volume of applications, if you haven't heard from us within 5 working days, please consider your application unsuccessful on this occasion.
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful