Responsibilities
* Conduct generative and evaluative research in collaboration with designers and PMs.
* Build expertise on Pendo as a product, and help to define how Pendo can be incorporated into the research process
* Be a strong advocate for user- and data-driven product development.
* Educate counterparts on best practices and current trends within research.
* Participate in establishing a library of personas, customer journeys, workflows and JTBDs.
* Create and maintain re-usable user research templates and accessible guidelines to enable PMs and designers to self-serve when needed.
* Participate in Dovetail insights library and research repository ongoing maintenance.
* Facilitate and lead group discussions (internally and externally) to enable teams to further define problems or narrow scope.
* Leverage visual communication to effectively relay user needs, data-driven insights, and to help teams identify areas for improvement and optimization
Minimum Qualifications
* 2 years of experience supporting a B2B SaaS platform development.
* Strong advocate for the user and for data-driven product development
* 2 years of experience executing multiple research methods including generative (attitudinal), evaluative (behavioral), qualitative and quantitative; ability to align appropriate methods with research objectives.
* 2 years of experience analyzing and synthesizing qual and quant data.
Preferred Qualifications
* Ability to communicate research insights and recommendations to drive clarity and inform business and design decision-making.
* Problem-solving skills and visual communication.
* Comfortable and motivated by work in a fast-paced, rapidly growing organization.