Customer Service Representative - 12-hour shifts, 4 days on / 4 days off
MUST HOLD A FULL DRIVING LICENSE
We are looking for a well-presented and confident Customer Service Representative to deliver a first-class, high-standard experience within a prestigious company. This position focuses on creating a smooth, welcoming, and professional atmosphere for all guests, visitors, and operational staff.
Permanent role
Salary: £30,000 per annum
Shift Pattern
The role operates on a 4 days on / 4 days off basis, working 12-hour shifts. Shift times will include early, middle, and late duties in line with operational requirements. Flexibility across all shift patterns is required.
Main Responsibilities
Provide a warm, attentive welcome to all guests and team members, ensuring the highest standards of service at all times.
Support the full arrival and departure process by escorting guests, assisting with movements, and ensuring they feel informed and comfortable.
Offer dedicated assistance to operational staff, responding promptly to their needs and ensuring all requirements are met effectively.
Adhere to all safety and security procedures without exception.
Serve refreshments and deliver a polished, premium hospitality experience.
Maintain immaculate standards throughout all guest and operational areas, including carrying out light housekeeping tasks when required.
Communicate effectively with other departments to support a seamless and coordinated guest journey.
Assist with planning and preparation for upcoming schedules and activities.
Report any incidents or concerns to management immediately.
Complete accurate shift notes and handovers to ensure smooth communication across the team.
Handle petty cash responsibly, maintaining accurate balances.
Undertake any additional duties required to support the delivery of outstanding service.
Ideal Candidate
You will naturally provide exceptional service, demonstrate strong attention to detail, and remain composed in a refined and fast-paced environment. An interest in aviation, or a desire to learn more about the sector, would be highly beneficial