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Application operations analyst

Edinburgh
Clyde & Co
Operations analyst
Posted: 2h ago
Offer description

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Type: Full Time
Time: Permanent
Location: Edinburgh, Glasgow or Manchester (hybrid)
Working Pattern: +2 days working from the office, 3 days remote
Department: IT Operations


The Role

The Applications Operations Analyst is responsible for managing the day-to-day operational support of Clyde & Co LLP’s application portfolio. This includes resolving complex technical issues, maintaining system health and performance, and contributing to IT projects to ensure smooth transitions into production. The role also involves creating knowledge base articles and providing training to support teams.


Essential Skills & Experience

* Complex Issue Resolution
o Ability to manage and resolve escalated and highly problematic tickets
o Experience working with software vendors to troubleshoot and resolve issues
o Strong analytical skills for deep technical analysis and problem-solving
* System Maintenance, Monitoring & Administration
o Skilled in monitoring application performance and stability
o Knowledge of preventative maintenance, patching, and capacity management
o Familiarity with Change Management processes and on-call support
* Projects & Planning
o Ability to provide accurate workload estimates for resource planning
o Experience contributing to IT projects and service transitions
o Knowledge of IT Disaster Recovery and Business Continuity planning


What Sets This Role Apart

* Opportunity to act as a subject matter expert across global teams and projects
* Involvement in continual service improvement and optimisation initiatives
* A dynamic role combining technical problem-solving with strategic planning and collaboration


What’s In It For You

* Modern, flexible working – A minimum of 2 days each week required from the office, 3 days from home.
* Join an award-winning global firm: Clyde & Co is ranked Band 1 in multiple practice areas by Chambers and Legal 500 and was recently named Insurance Law Firm of the Year (Best Lawyers Germany 2025).
* Career progression and development - Structured learning and development programs, secondment opportunities and internal mobility across global offices
* Inclusive, supportive culture - Named GCC Law Firm of the Year and Pro Bono Firm of the Year, reflecting a commitment to community, DE&I, and purpose‑driven work.
* Perks such as life assurance from day one, season ticket loans and lifestyle discounts, an annual Wellbeing Day each year, 24/7 Employee Assistance Programme and more.
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