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Renault Trucks in Tipton has a newly created position for a Customer Support Specialist (Key Account Advisor) to provide operational support to a large customer operating vans, trucks and trailers across multiple sites.
You will be the Main co-ordinator between the Customer and Renault Truck Commercials / Renault Trucks UK.
Paying c£35,000 – 40 hours a week with core hours of 8 hours a day and on call between 07.00-8.30 and 17.00 to 19.00
Overview –You will be the Point of Contact for all operational aftersales functions
Duties:
* Co-ordinate with our client daily on VOR, bookings, parts orders and concerns, ensuring all bookings are correct and planned
* Point of contact for any other issues in the Renault Trucks network (service booking etc)
* Ensure all paperwork is correct and delivered following compliance requirements
* Point of contact for invoice and account queries
* Coordinate MOT bookings with relevant dealers and the client
* Liaise with RTC Dealers and the Dealer Network on VOR
* Liaise with RTUK on repair / technical programmes and special projects, manage the roll-out within RTC
* Coordinate breakdowns to closest RTC site (or coordinate back to the Tipton Van Centre if no lift availability)
* Hold monthly review meetings to discuss any operational or technical concerns with relevant DPMs in attendance
* Collate stats on defects / failures to identify trends or issues to escalate and get ahead of.
* Feedback weekly stats on downtime
* Managing and updating / implementing service contracts
What we are looking for:
* An understanding of commercial vehicle maintenance is essential
* Tenacity (gravitas, ability to influence)
* Ability to record and analyse data
* Commercially aware
* Ability to work under pressure and multi task
Why work for us:
* 25days rising to 30 days with service
* pension scheme with employer contribution of up to 5%
* discounts across retailers, cinemas and theme parks ++
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