Why This Role? At TST Group, our operations team keeps goods moving and customers happy and the Operations Administrator is right at the centre of it all. This is more than paperwork: you'll be the vital link between our drivers, our customers, and our operations team, making sure every day runs like clockwork. If you love structure, thrive on variety, and take pride in getting the details right, you'll fit right in. What You'll Do Process customer paperwork quickly and accurately you're the engine behind smooth operations Keep our operational systems and records sharp and up to date Be the friendly, professional voice customers reach by phone and email Brief and de-brief drivers, keeping everyone aligned on the day's priorities Build and manage customer KPI reports that drive real decisions Support daily operations and pitch in wherever the team needs you Keep documentation complete, filed, and easy to find Collaborate across teams to keep everything running seamlessly What You'll Bring Essential Previous administration experience Strong organisational and communication skills Sharp attention to detail and accuracy A knack for juggling priorities and hitting deadlines Confident with Microsoft Office especially Excel, Word, and Outlook A genuine commitment to great customer service Desirable Experience in an operations or logistics environment A track record of producing KPI or performance reports What's In It For You Real training and development opportunities to grow your career Access to our Employee Benefits App Salary Sacrifice Pension scheme A supportive, fast-paced team where your work genuinely matters Ready to Join Us? ADZN1_NI