Role: Head of IT Services
Location: Glasgow (Onsite 1 3 days per week)
Contract Length: 6 Months (opportunity for extensions)
IR35 Determination: Inside IR35
Industry: Energy
Seeking a Head of IT Services to lead IT operations across service desk, infrastructure, and control center functions.
A hands-on leadership role managing a team of people and working closely with a passionate and innovative CTO.
Key Responsibilities
* Oversee IT Service Desk, Infrastructure, Project and Control Center teams
* Ensure delivery of a high-quality, customer-focused IT operations across a group
* Oversee day-to-day IT operations including servers, networks, cloud services & telephony
* Maintain oversight of patching, backups, anti-malware, and monitoring programmes
* Deliver priority projects and initiatives, including cloud transformation & adoption of new technologies
* Ensure upkeep of handover documentation & knowledge transfer for ongoing initiatives
* Support the delivery of natural power products such as RTI, Control Centre & Digital Services working closely with development teams and clients
* Provide the technical link between product development and IT infrastructure
* Assist client organisations with system integration, particularly for services connected to the Control Centre
* Manage third-party vendors and service providers, ensuring ROI from partners
* Apply and reinforce group-defined cyber security policies locally & ensure regulatory compliance
* Promote staff awareness of cyber risks through training and guidance
* Support client tender responses, providing input on infrastructure, security, and service delivery
* Manage local IT budgets in line with group standards, provide clear financial & operational reporting
* Oversee procurement of hardware, software and services to ensure operational continuity
* Act as escalation point for major incidents and coordinate response and recovery efforts
* Maintain a unified helpdesk with agreed SLAs, monitor service levels & report to leadership
Required Experience
* Qualification in a related IT discipline at degree level
* In depth knowledge of; Microsoft Active Directory, Office365, Networking (switching and firewalls), Server hardware & Storage, Backup Technologies, Virtualisation
* Demonstrable experience of leadership roles & service desk or helpdesk management
* Expertise in budget management and reporting
* Strong track record of delivering projects within constrained timeframes
* Capable of producing structured handover materials and knowledge transfer
Desirable Skills
* Experience leading cloud transformation initiatives from an on-prem environment
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