Job Description
JOB SUMMARY
Position Title: Customer Service Specialist
Program: WIC/Health and Nutrition
Classification: Non-Exempt/Full Time
DUTIES AND RESPONSIBILITIES
Call Center:
* Answer incoming calls using a multi-line phone system and respond to voicemail messages
* Schedule participant appointments for clinics
* Process online applications and referrals from community partners
* Provide referrals to community resources
Reception Area:
* Greet clients arriving for appointments and complete check-in process
* Issue electronic benefits to participants
* Promote a breastfeeding-friendly environment and stay proficient in breastfeeding curriculum
Income Eligibility:
* Check adjunct eligibility in the statewide database
* Verify household income and determine eligibility
Lab:
* Perform anthropometric and hematological measurements following standard procedures
* Observe universal precautions and comply with OSHA standards
Other duties as assigned, including flexible clinic assignments.
EDUCATION/EXPERIENCE REQUIREMENTS
* High school diploma or GED required
* WIC experience preferred
* Bilingual in English and Spanish required
* Proficient in word processing and computer skills
* Commitment to fostering a trauma-informed, empowering culture
**Please see attached for full job description**
We value our team by aligning employees with our mission. We offer purpose-driven work with a focus on work-life balance. Our benefits include:
* Sign-on bonus
* Medical, Dental & Vision coverage, 403(b) plan, Life Insurance, EAP
* Generous PTO days annually
* Paid parental leave
* Tuition reimbursement
* Employer-assisted first-time homebuyer program
Equal Employment Opportunity
CAP provides equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, or genetic information.
Americans with Disabilities Act
Applicants and employees with disabilities must be able to perform essential duties with or without reasonable accommodations. Reasonable accommodations will be determined on a case-by-case basis in accordance with applicable law.
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