Export Administrator
Location: Elsenham, CM22 6DS (office-based role)
Salary: £27,900 per annum
Hours: Monday to Friday 08:30-17:00 (30 min lunch) 40 hours per week
Holidays: 23 days increasing with service (plus bank holidays)
About Us
Petroy is an authorised distributor for many leading brands who operate in the petroleum and automotive service industries across the globe.
Key Responsibilities
* Process export orders from receipt through to shipment and invoicing
* Follow up quotes
* Prepare and maintain accurate export documentation
* Liaise with freight forwarders, couriers, and shipping lines to arrange international shipments
* Track shipments and proactively resolve delays or delivery issues
* Ensure all export activities comply with UK and international trade regulations
* Work closely with sales, finance, and warehouse teams to ensure smooth order fulfilment
* Chase overdue invoices
* Respond promptly to customer queries in a professional manner
* Maintain accurate records of export transactions and shipping documentation
* Update internal systems with order and shipment data
What We’re Looking For
* Excellent written and verbal communication skills
* Able to effectively resolve customer queries
* High-level of attention to detail
* Ability to multi-task and prioritise effectively
* Able to maintain professionalism under pressure
* Good team player
* Proactive, can-do attitude
* IT literate (including CRM experience)
* Previous customer service experience
* Order processing and administration experience
* European language skills desirable
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