GoHenry Farnborough, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Member Services Agent (Full-time UK) role at GoHenry
GoHenry Farnborough, England, United Kingdom
3 weeks ago Be among the first 25 applicants
Join to apply for the Member Services Agent (Full-time UK) role at GoHenry
100% Office based (Farnborough), a starting salary of £23,810+ Benefits
Hello, we’re GoHenry.
Our goal is to create generations of independent, confident young adults, armed with money skills that will set them up for life. We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. Kids learn to earn, save, give, and spend responsibly with our prepaid debit card and app – because learning through doing really works (and it’s more fun!). All the while our unique built-in controls give parents total peace of mind.
What part will you play?
A vital one! As a Customer Service Representative, you will be our customer's first point of contact, fact-finding to best navigate their query and offer the right resolutions. You will do your utmost to make their contact with us easy and arm our customers with the tools to help themselves and get the best from using GoHenry. You will communicate through multiple contact avenues including phone calls, in-app chat, and email.
These are permanent full-time role working (37.5 per week) with a fixed shift pattern offering peace of mind that your pattern won’t change each week.
Option 1: Sun 8-4, Mon 12-8, Tues 9-5, Weds 12-8, Thurs 8:30-4:30
Option 2: Sun 10-6, Mon 12-8, Tues 12-8, Weds 8-4, Thurs 8:30-4:30
Option 3: Tues 12-8, Weds 10-6, Thurs 12-8, Fri 8-4, Sat 9-5
Option 4: Tues 8-4, Weds 10-6, Thurs 12-8, Fri 10-6, Sat 12-8
How we will support you:
We will provide concentrated training as you build up your knowledge and system navigation skills before joining the main team. Depending on the hours you work this can take 6 to 10 weeks - we take the lead from your progress and confidence.
After that, we will provide regular training to ensure you are kept in the know and skilled to deal with the queries coming in. We genuinely want you to develop core, transferrable skills you can build a career on as well as offer you opportunities to gain certified qualifications should you want to.
Most importantly, we will give you the time to provide our customers with patient and thoughtful solutions and the tools to make it easy for you and them.
What you need to join with:
* You will have transferable customer service skills from a contact centre, financial services, retail, or hospitality environment.
* A high standard of written and verbal English
* Comfortable navigating multiple systems whilst verbally explaining and guiding our customers to positive resolutions.
* A passion for building great rapport and providing a fantastic experience that really makes a difference to our customers
We understand that finding that next job role can be hard work so we guarantee that no matter what you will always get a response from us. Our usual steps are to arrange a phone or video call with a member of our People Team and then an in-person interview at our office. We will communicate with you throughout.
Want to know more about GoHenry, the team, and our benefits?
Click Here To View The Full Job Description.
Click here to view our candidate pack.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
Referrals increase your chances of interviewing at GoHenry by 2x
Get notified about new Service Representative jobs in Farnborough, England, United Kingdom.
Reading, England, United Kingdom 3 weeks ago
Reading, England, United Kingdom 3 weeks ago
Reading, England, United Kingdom 6 days ago
Reading, England, United Kingdom 3 weeks ago
High Wycombe, England, United Kingdom 2 weeks ago
Surrey, England, United Kingdom 1 week ago
Marlow, England, United Kingdom 1 week ago
Work Experience Placement - Customer Service September to December 2025
Hounslow, England, United Kingdom 6 days ago
Chessington, England, United Kingdom 1 week ago
Kingston Upon Thames, England, United Kingdom 1 week ago
Farnborough, England, United Kingdom 6 months ago
Guildford, England, United Kingdom 6 days ago
High Wycombe, England, United Kingdom 3 weeks ago
Farnborough, England, United Kingdom 1 week ago
Farnborough, England, United Kingdom 2 weeks ago
Basingstoke, England, United Kingdom 21 hours ago
Camberley, England, United Kingdom 2 days ago
Woking, England, United Kingdom 1 week ago
Staines-Upon-Thames, England, United Kingdom 3 weeks ago
Member Services Agent (Part-time, Late Shift)
Farnborough, England, United Kingdom 2 weeks ago
Camberley, England, United Kingdom 5 days ago
Farnborough, England, United Kingdom 1 week ago
Air Export AOG/Critical Logistics Service Agent - Monday - Friday (Night Shift)
Feltham, England, United Kingdom 3 weeks ago
Service Team Manager (FAR) £5000 Sign on Bonus
Farnborough, England, United Kingdom 1 week ago
Wokingham, England, United Kingdom 1 week ago
Horsham, England, United Kingdom 1 week ago
Horsham, England, United Kingdom 3 weeks ago
Twickenham, England, United Kingdom 2 weeks ago
Placemaker Manager (Customer Service and Membership Manager)
Uxbridge, England, United Kingdom 5 days ago
Leatherhead, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr