We are looking for a Claims Adjuster (m/f/d), based in London.
Your Team
Our team is committed to delivering a superior claims experience that reflects our promise to support clients when it matters most. Based in London, we specialize in handling Entertainment liability claims. We work collaboratively with brokers and internal teams to ensure accurate, timely, and efficient claims handling. Our approach is professional, client-focused, and rooted in building strong, trusted relationships. By maintaining high service standards and attention to detail, we aim to guide our clients through the claims process with clarity, care, and confidence.
The Impact You Will Have
Based in London and reporting to the Head of Property, Entertainment, Natural Resources and Construction Claims (UK), you will be delivering effective and efficient claims handling support with a particular focus on liability claims. Your responsibilities will include creating and maintaining peer level relationships with brokers, collaborating with other functions to ensure accurate claims administration and completing general claims administration tasks as required. At AGCS we are committed to delivering a superior claims experience to our customers: before, during and after a loss.
Some of your specific responsibilities could include:
* Handle standard and complex claims on Entertainment policies, with a particular focus on liability claims
* Input and maintain accurate claims records (e.g. reserves, payments) for designated accounts
* Process standard indemnity and expense payments
* Prepare case for settlement of claims through payment or denial
* Produce management information reports (e.g. monthly major claims movements)
* Prepare referral documentation and materials as appropriate
* Report loss information internally and externally
* Work with other functional areas in the Claims handling process, such as Underwriting and Operations, as well as with colleagues in our offices abroad
* Maintain the Claims Portal and administer claims via this system
What You'll Bring to the Role
* A solid experience handling liability claims. Property handling experience would also be an advantage
* Preferably a degree in Law, or other appropriate discipline and you have a professional insurance qualification
* At ease in Microsoft Office, especially Excel, and experience using a Claims Portal
* Good understanding of legal and regulatory framework
* Understanding of relevant legal processes and procedures, litigation management and avoidance techniques
* Knowledge of reserving principles and practices; robust understanding of coinsurance and reinsurance and application
* Highly organised, able to prioritise and work to deadlines
* Positive team spirit and excellent relational skills
* A basic understanding of artificial intelligence (AI) and its potential applications in business is essential.
79974 | Customer Services & Claims | Professional | Non-Executive | Allianz Commercial | Full-Time | Permanent
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