Job title: Accident Repair Centre Yardsman
Department: Activate Accident Repair
Location: AAR Kings Langley, Unit 3, Kingley Park, Station Road, Kings Langley, WD4 8GW
Salary: We are proud to say, We are a real living wage Employer
Hours: 45 hours per week
We're looking for a Yardsman to be part of our success story.
**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities – grow with us.
About the role:
Ensuring the yard is kept clean and tidy and vehicles are parked appropriately with easy access. Dealing with customers in a professional manner, ensuring high standards of customer service. Responsible for moving vehicles around site, including parking and moving them to the correct bays for work to be completed.
Key responsibilities:
* Checking vehicles in when delivered, collected or recovered in. Ensure they are positioned suitably in a valid space.
* Moving cars around as required from the front car park to the rear car park.
* Take images of the vehicle inside and out and mark any damage evident on tablet / paperwork
* Ensure customer signs paperwork before they leave.
* Responsible for handing over courtesy cars (if necessary) and complete relevant paperwork
* Ensure courtesy cars are clean, tidy and have fuel in them
* Hand paperwork to Reception for them to upload and update systems accordingly
* Keep the yard organised, tidy, clean and safe at all times
* Daily travel to local offsite compound to collect courtesy cars/customer cars and deliver cars as and when required
* Occasionally wash down customer/courtesy cars before collection
* Ensuring customers are treated in a professional and efficient manner at all times
* Report any accidents, incidents to your Bodyshop Manager without delay.
* Confirm any courtesy car damage or cleanliness issues with reception team
* Occasionally collecting/delivering cars to/from customers
Skills and experience:
* Full driving license with the correct classification to carryout duties
* Excellent organisation skills
* Logistics experience
* Experience of vehicle appraisal
* Exceptional communication and customer service skills
* Interpersonal and communication skills should be excellent standard
* Attention to detail
* The right attitude to get the job done
* Time management at each booking is essential
* IT proficient
Benefits:
* 33 days holiday (including bank holidays)
* Personal health cash plan – claim back the cost of things like dentist and optical check ups
* Enhanced maternity / paternity / adoption / shared parental pay
* Life assurance: three times basic salary
* Free breakfasts and fruit
* Birthday surprise for everybody!
What you can expect from us
At Activate Group, looking after team members is a major priority, and we'll make sure you have all the support you need to succeed.
From little perks like free fruit, breakfast cereals, and French pastries on a Friday, to impressive rewards for our employee of the month, we'll go out of our way to show how much we appreciate the effort you put in.
A bit about us
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it's like to work with us? Take a look at our values. They define who we are, and how we work with team members, customers and suppliers:
* Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
* Strive for better – Be bold. Challenge the norm – make small improvements often.
* Win together – Be a team-player. Win together, learn together, respect each other.