At DTGen, we’re part of the Flogas Britain family — and we’re proud to power progress. As a trusted name in standby and emergency power systems, we’re expanding fast, with new contracts across the UK and Europe. We are looking for an experienced Field Service Coordinator to deliver a high level of Customer Service, ensuring all Engineering Resource are fully utilised within the business.
What you’ll be doing:
Management of Service Engineers on predominantly Framework calls.
Plan and schedule Engineers work to maximise utilisation.
Allocating Engineers jobs to ensure all information and parts are available for the Engineer.
Accept client phone calls, resolving client queries and escalating/delegating where required.
Raising calls e.g. breakdowns, remedials etc. on receipt of client PO and keep enquiry spreadsheet up to date.
Step in when required to cover all planning activities.
Plan engineers on-call rota and weekend working, ensuring that coverage is available 24/7/365.
Monitor and control Service and Service Reports inbox, resolving client technical/administrative queries and escalating/delegating where required.
Carry out invoicing and job costing tasks when required.
Ensure customer satisfaction through timely and effective service delivery.
What we’re offering:
~ A competitive salary (because your future starts now)
~33 days’ holiday a year (including bank holidays)
~ Company pension and life assurance
~ A structured development plan, with mentoring and formal training
~ A place where your ideas matter — and your effort gets noticed
Inclusion, Diversity & Flexibility
At DTGen, part of Flogas, everyone is welcome. We’re committed to building a team that reflects the diverse world we live in and to creating an inclusive environment where people feel respected, supported, and able to thrive.
We also understand that flexibility matters. If you need a working pattern that’s different to what’s advertised, we encourage you to talk to us — we’re always open to making it work.