Village Medical Practice is part of Hope Citadel Healthcare. As a Medical Receptionist, you will be the first point of contact for patients and outside agencies visiting or telephoning the practice. Successful candidate will get 35 days of annual leave pro rata, along with the benefits of an NHS pension.
As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way.
You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued.
Village Medical Practice is part of Hope Citadel Healthcare, a primary care provider with a heart for deprived communities. We started 15years ago by a passionate group of people looking to reverse the inverse carelaw by providing quality healthcare in areas of deprivation. Our staff aredriven by social justice, by compassion, and by a drive to see real change inthe communities they live and work in
Primary care isnot an easy space to work in, and that is exacerbated in areas of deprivation.In order to provide the best service to patients, it is vital that our cultureand our processes are aligned. We do this by making commitments such asbeing a Real Living Wage employer, running mentoring and learning anddevelopment opportunities, and finding space to socialise and have funtogether.
As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way.
You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued.
Ensure that patients without appointments but who require urgent appointments are booked into appropriate slots and referred to a GP where necessary.
Register new patients onto the computer system.
Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
Monitor and process medicines management cancellation rejections.
Ensure that correspondence coming into the practice is dealt with as per practice policy.
Ensure reception and waiting areas are kept neat and tidy.
Re-stocking of information leaflets as appropriate.
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
Check emails on a daily basis, and also regularly check fax machine for incoming messages. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way.
You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued.
Ensure that patients without appointments but who require urgent appointments are booked into appropriate slots and referred to a GP where necessary.
Register new patients onto the computer system.
Advise patients of relevant charges for private services, accept payment and issue receipts for the same.
Monitor and process medicines management cancellation rejections.
Ensure that correspondence coming into the practice is dealt with as per practice policy.
Ensure reception and waiting areas are kept neat and tidy.
Re-stocking of information leaflets as appropriate.
Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.
Check emails on a daily basis, and also regularly check fax machine for incoming messages. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.
To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.
To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.
Experience working within a health care setting
Experience working within a primary care setting
Experience working in a receptionist role
Good IT skills including basic understanding of Microsoft functions
Able to read, write and speak English to a high standard
Reception phone skills
Experience working within a health care setting
Experience working within a primary care setting
Experience working in a receptionist role
Good IT skills including basic understanding of Microsoft functions
Able to read, write and speak English to a high standard
Reception phone skills
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Hope Citadel Healthcare CIC
Shaw Crompton Medical Centre
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