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Overview
Translation and Interpreting Studies & Research Assistant and Translator
About Us
At The Despatch Company, our vision is “Fast fulfilment. Everywhere.” We’re on a mission to simplify fulfilment for everyone, putting enterprise-level logistics into the hands of every business. Our intuitive software helps customers move faster, ship smarter, and work without the chaos, making fulfilment a competitive edge.
Our principles guide everything we do:
* Make the customer happy. Their success is our success, we go the extra mile to bring a smile.
* Choose clarity over comfort. We speak up, simplify, and keep customers in sharp focus.
* Solve real problems, not hypothetical ones. No fluff, just meaningful solutions.
* Be remarkable. Good isn’t enough, we aim to deliver experiences people love.
* Speed is a strategy. We act with urgency, learn from bumps, and own the outcome.
* Know the goal, deliver results. We align on the \"why\" and execute the \"how.\"
* Stay curious, challenge the norm. We question, push boundaries, and refuse to settle.
* Keep it simple. Simplicity wins every time.
The Role
We are hiring an Account Management Assistant. We are less interested in your CV and more intrigued by your can-do attitude. Whether you are just starting out or looking to pivot into tech, if you are curious, ready to roll, and excited to build something great, you belong here.
You will support our Account Managers, helping them keep customers from scrappy start-ups to established e-commerce brands delighted, organised, and scaling confidently.
What You’ll Be Doing
* Communicating clearly and compassionately with customers
* Supporting Account Managers with day-to-day client needs
* Keeping CRM records tidy and up to date
* Coordinating with support, onboarding, and development teams to deliver results
* Monitoring satisfaction and proactively stepping in when needed
* Helping customers get the most out of our platform
What We’re Looking For
* A positive, proactive mindset, you don’t wait for direction, you jump in
* Excellent communication, clear, confident, and customer-focused
* Highly organised and reliable, attention to detail is your superpower
* Comfortable in a fast-paced, tech-driven environment
* Curious and ready to learn, eagerness matters more than experience
What You’ll Get
* Full training and mentoring, you don’t need to come in knowing it all
* A real career path into Account Management or Customer Success
* 28 days holiday (including bank holidays)
* Team events, a supportive culture, and fast-paced fun
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Administrative and Customer Service
* Industries
* Software Development
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