The purpose of the role is to ensure that all Contracts characteristics, systems and processes meet the requirements of the Brands in order to deliver the commercial objectives for service contracts in terms of volume, profitability and customer retention.
In addition, the Service Contracts Specialist will be responsible for:
1. Manage the service contracts systems in the UK to ensure integrity of information within, as it is essential to the sales of service contracts and achievement of commercial objectives
2. Manage tactical offers and special promotions with the brands to ensure revenue and margin objectives, whilst still being competitive. Provide insight and feedback to support this activity
3. Provide day to day support and resolution to internal departments, Retailer networks, banking partners and leasing partners for all contract and extended warranty queries
4. Using insight and market intelligence, calculate, define and propose changes to contract pricing and product in order to ensure competitiveness, influence sales and optimise margins
5. Ensure regular and consistent distribution of monthly management reporting to customers, both internal and external
6. Evaluate contract sales and penetration levels to enable the ide...