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Backend Engineer - Professional Services, London
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Client:
Raft
Location:
London, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
dbc8bc3c7078
Job Views:
3
Posted:
08.05.2025
Expiry Date:
22.06.2025
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Job Description:
Freight forwarding is a $200B+ industry that is vital to the global economy, ensuring goods move efficiently worldwide. Companies like DHL, FedEx, and UPS act as "travel agents" for goods, managing complex supply chain operations.
This industry remains largely manual and outdated, with many processes relying on outdated systems, making it fragile and prone to disruptions that can cause delays and financial losses.
Raft is developing an AI platform to automate freight operations, including invoice auditing, customs filings, and system synchronization, to improve efficiency, accuracy, and customer service.
Supported by top investors like Eight Roads, Bessemer Venture Partners, Episode 1, and Dynamo Ventures, Raft is expanding its team. We seek a talented Backend Engineer - Professional Services to deliver custom engineering solutions to clients.
This role involves collaborating directly with customers and internal teams to understand needs and deliver tailored solutions, combining software engineering with customer-facing responsibilities. You will work closely with clients to design and implement solutions aligned with their business requirements, ensuring a positive experience with Raft's platform and solving complex engineering challenges. The environment is fast-paced and customer-driven, requiring high-quality software delivery.
What You'll Do:
* Design and implement scalable solutions for customers using Raft’s platform, tailored to their needs.
* Gather requirements from clients, provide technical guidance, and support platform integration.
* Develop custom APIs and backend services for seamless client integration.
* Troubleshoot and resolve complex technical issues, acting as a liaison between clients and engineering teams.
* Collaborate with internal teams (Product, Engineering, Customer Success, Sales) to improve features and customer experience, with proper documentation.
* Contribute to backend architecture improvements based on feedback and industry trends.
Requirements:
* Proven experience in Python backend development; familiarity with React is a plus.
* Experience delivering technical solutions and guiding clients in professional services or consulting roles, with strong communication skills.
* Ability to design scalable, cloud-based systems and APIs that integrate with client environments.
* Experience with databases (preferably PostgreSQL) and frameworks like FastAPI.
* Ability to troubleshoot technical issues in production environments quickly.
* Excellent communication skills for conveying complex concepts to technical and non-technical stakeholders.
* Problem-solving skills and a customer-focused mindset.
* Experience with container tools (Docker, Kubernetes) and cloud deployment (AWS, Azure, GCP) is a plus.
Apply Because You Want to...
* Join a fast-growing logistics technology company working with diverse clients.
* Contribute in a client-centric role solving real-world challenges for global businesses.
* Collaborate with diverse teams to create impactful, customized solutions.
* Grow your technical and communication skills in a dynamic, customer-facing environment.
* Be part of a diverse, inclusive team that values learning and innovation.
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