Head of operational risk & resilience

🔍 Head of Operational Risk & Resilience - Highly competitive package including car allowance + bonus + private healthcare


📍 Hybrid – East Midlands HQ (2 days onsite per week)

📄 Permanent | Full-time (35 hours)

💼 Senior Leadership Position


A leading UK financial services organisation is seeking a Head of Operational Risk & Resilience to drive the strategic development of its operational risk and resilience capability. This is a newly created senior leadership role, offering the chance to make a real impact during an exciting period of business transformation.


You’ll lead the design, implementation, and continuous improvement of the Operational Resilience Framework, working across business-critical services, systems, and suppliers. You’ll also play a central role in embedding robust first-line risk capabilities and a strong risk-aware culture within the customer-facing business units.


🔧 Key Responsibilities:

* Develop and lead the Operational Risk & Resilience Strategy aligned to enterprise risk goals.
* Own and oversee crisis management planning, business continuity testing, and resilience monitoring.
* Identify and mitigate emerging operational risks and vulnerabilities across functions.
* Engage with senior stakeholders to deliver resilience activities across IT, operations, and supply chain.
* Build and embed first line risk capabilities within a key customer-focused business area.
* Lead root cause analysis and post-incident reviews, driving improvement and assurance.
* Act as the bridge between first and second line risk functions, ensuring regulatory alignment.


✅ About You:

* Significant leadership experience in Operational Risk and Resilience within financial services.
* Strong understanding of operational risk frameworks, resilience regulations, and crisis management.
* Excellent communicator and influencer, with experience presenting to senior stakeholders and boards.
* Proven track record of building new capabilities and embedding cultural change.


🎁 What’s on Offer:

* Competitive salary + car allowance + bonus + private healthcare
* 29 days holiday + bank holidays + enhanced family leave
* Flexible hybrid working (2 days in-office minimum)
* Opportunities for personal and professional development
* Inclusive and purpose-driven culture committed to doing the right thing for customers and communities


Ready to take the lead on operational resilience in a purpose-led organisation?

Apply confidentially or contact us for more details.