Job Description
Customer Success Agent
My Client, an expanding healthcare technology and services organisation, is looking for a Customer Success Agent to join their growing team. This is an exciting opportunity for someone who enjoys working in a fast-paced customer-focused environment and wants to build a career within a forward-thinking technology business that supports healthcare providers across multiple international markets.
The successful candidate will join a small, collaborative team and will report directly to the Customer Success Team Leader. This role will play a key part in supporting customers, managing account renewals, and ensuring a high level of service delivery.
Key Responsibilities:
* Managing and supporting the renewal process for customers using authentication tokens across the client platform.
* Proactively contacting customers via phone and email to manage upcoming renewals and maintain engagement.
* Assisting with the reconfiguration of user profiles and authentication accounts.
* Creating and updating customer documentation and forms within internal libraries.
* Supporting customers with access issues and authentication devices.
* Maintaining high standards of communication when dealing with client queries, issues, and complaints.
* Ensuring customer issues are resolved or escalated promptly.
* Liaising with third-party support providers when necessary.
* Working closely with internal accounts and sales teams to manage user access, including granting, disabling, and removing user profiles when required.
The ideal candidate will have:
* Excellent written and verbal communication skills.
* Strong organisational skills and attention to detail.
* A proactive and highly motivated approach to work.
* A strong focus on customer service and customer retention.
* The ability to work independently and manage tasks effectively.
* Experience working with Microsoft Office and Windows operating systems.
* Experience with Active Directory, Windows Server, or authentication systems would be advantageous.
* The ability to work well in a fast-paced environment.
Experience within the private healthcare or medical sector would be beneficial but is not essential.
What’s on Offer
My Client offers a supportive and collaborative working environment along with opportunities for professional development and career progression. Benefits include:
* Company matched pension scheme
* Paid maternity leave (up to 18 weeks)
* Flexible working and work-from-home opportunities
* 1 dedicated wellbeing day annually
* Access to an Employee Assistance Programme
* Regular wellbeing initiatives and webinars
* Opportunities to work abroad for up to 20 working days per year
This is a fantastic opportunity to join a growing organisation where your work will directly support innovative healthcare technology and contribute to improving patient care.
Interested? Please Click Apply Now! Customer Success Agent