Job Overview
We are seeking a dynamic and enthusiastic Arcade Manager to oversee the daily operations of our vibrant arcade. The ideal candidate will possess strong management skills and a passion for hospitality, ensuring an exceptional guest experience. This role requires a hands-on approach to both staff management and customer service, fostering a fun and engaging environment for all visitors.
Duties
* Lead and manage the arcade team, providing guidance, training, and support to ensure high performance and morale.
* Oversee daily operations, including staffing, scheduling, and inventory management.
* Ensure that all gaming equipment is well-maintained, safe, and fully operational.
* Develop and implement strategies to enhance guest services and improve customer satisfaction.
* Monitor financial performance, including revenue tracking and expense management.
* Plan and execute promotional events or activities to attract guests and increase footfall.
* Handle guest inquiries, complaints, and feedback in a professional manner to maintain a positive atmosphere.
* Collaborate with other departments to ensure seamless operations and exceptional service delivery.
Requirements
* Proven experience in a management role, preferably within the hospitality or entertainment industry.
* Strong understanding of guest services principles with a commitment to delivering an outstanding customer experience.
* Excellent leadership skills with the ability to motivate and inspire a diverse team.
* Exceptional communication skills, both verbal and written, with a friendly demeanour.
* Ability to work flexible hours, including evenings and weekends as required.
* Strong organisational skills with attention to detail in managing multiple tasks simultaneously.
* A passion for gaming or entertainment is highly desirable but not essential. Join us in creating memorable experiences for our guests while leading a dedicated team in an exciting environment
Job Type: Full-time
Pay: From £38,000.00 per year
Benefits:
* Flexitime
* Work from home
Experience:
* Commercial property or retail management: 3 years (required)
Work Location: In person
Application deadline: 06/10/2025
Expected start date: 10/11/2025