About the job.
Here at National Highways, we are looking to recruit a Business Services Co-ordinator to join our Business Services Team in the Northwest region. This role encompasses delivery of a broad range of administrative activities to support our regional Operations directorate.
The post will be in our Traffic Orders Team where you will be preparing Traffic Orders, Third Party Agreements and Notices ensuring that they are delivered on time and in line with defined procedures and standards. Because of this, excellent communication skills, time management, adaptability, prioritising, flexibility, and organisation is crucial.
This role will be based from either our Manchester or Warrington office. If based from Warrington, regular travel to Manchester will be required.
Other duties may include:
1. Engage with customers, both verbally and in writing, in response to enquiries and complaints.
2. Ensure that customer contacts and correspondence are drafted and completed to the required performance standards for quality and timeliness. Customer contacts & correspondence includes Customer Enquiries, Complaints, and Ministerial Correspondence.
3. Build and maintain relationships with internal and external stakeholders to facilitate collaborative working.
4. Collation of statements of evidence and providing CCTV images where available
5. Provision of effective administrative su...