Overview
Join Australasia’s largest and fastest‑growing bus operator on our exciting journey making bus travel safer, cleaner and greener for people and the planet. As an Operations Control Centre Supervisor, you’ll play a central role in keeping our services running smoothly leading real‑time operational decision‑making, supporting frontline teams, and ensuring our customers experience safe, reliable and high‑quality transport.
This role leads the heartbeat of our daily network operations. You’ll oversee live service delivery, support frontline teams, manage compliance, identify performance patterns, and take decisive action to keep services running smoothly.
Perfect for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and wants to step into a role with clear scope for growth and operational leadership.
The Opportunity
Join Australasia’s largest and fastest‑growing bus operator on our exciting journey making bus travel safer, cleaner and greener for people and the planet. As an Operations Control Centre Supervisor, you’ll play a central role in keeping our services running smoothly leading real‑time operational decision‑making, supporting frontline teams, and ensuring our customers experience safe, reliable and high‑quality transport.
This role leads the heartbeat of our daily network operations. You’ll oversee live service delivery, support frontline teams, manage compliance, identify performance patterns, and take decisive action to keep services running smoothly.
Perfect for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and wants to step into a role with clear scope for growth and operational leadership.
What You’ll Be Doing
* Network Operations Leadership
o Oversee the day‑to‑day running of the Operations Control Centre to keep services operating smoothly.
o Make real‑time decisions to manage delays, driver availability, vehicle allocation and unexpected incidents.
o Monitor live network performance and respond quickly to any emerging issues.
o Report incidents, operational exceptions and customer‑impacting events.
o Monitor compliance with policies, procedures and safety standards.
* Service Delivery & Fleet Coordination
o Make sure the right vehicle and the right driver are assigned to every trip.
o Coordinate changeovers, refuelling, cleaning, maintenance movements and overall fleet presentation.
o Keep track of daily and weekly operational commitments to ensure all contract requirements are met.
o Look for opportunities to improve processes related to maintenance, safety, service delivery and operational efficiency.
* People & Performance
o Lead and support Operations Controllers and drivers during day‑to‑day operations, disruptions and emergencies.
o Complete rostering and scheduling, identify patterns, risks and providing informed recommendations to management.
o Build and maintain strong working relationships with workshop staff, contractors, schools and operational leaders.
About You
You’re a confident operations leader who stays calm under pressure and enjoys the challenge of keeping services moving. You’re solutions‑focused, safety‑driven, and great at communication whether over radio, phone or in person.
You’ll bring:
* Minimum 2 years’ experience in an operations supervision or coordination role
* Experience leading teams in a fast‑paced operational setting
* Strong communication and stakeholder‑management skills
* Ability to make quick, sound decisions in live operational environments
* A collaborative mindset with a commitment to continuous improvement
* A valid MR or HR licence and a PTD
* Working with Children Check (or willingness to obtain)
* First Aid and CPR certification (or willingness to obtain)
Why Join Us?
At Kinetic, you’ll join a purpose‑led organisation committed to safety, innovation and sustainability. You’ll be part of a team that keeps communities moving every day and be supported with training, development opportunities and a culture that values people and performance.
This is your chance to make a real operational impact while growing your leadership capability within a thriving, expanding business.
How to Apply
Kinetic is proud to be an Equal Opportunity Employer and reflect the diverse communities we serve. We welcome applicants of all genders, cultures and backgrounds, including Aboriginal and Torres Strait Islander peoples.
If you’re ready for a challenging and rewarding career with us, click Apply now!
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