Welcome to Charters, we're known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 150 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as an End of Tenancy Manager in our Chandler's Ford office.
Let's talk about the role. It involves
Handle all documentation related to the end of tenancy process, including inventory reports, check-out reports, and deposit refunds.
Coordinate any necessary repairs or maintenance work to ensure properties are returned to a satisfactory condition for re-letting.
Act as the main point of contact for both landlords and tenants throughout the end-of-tenancy process, providing regular updates and addressing any concerns or queries promptly.
Assist in resolving any disputes regarding the return of deposits, liaising with both landlords and tenants to reach fair and amicable resolutions. Including submission of dispute paperwork.
Arrange professional cleaning services as needed to ensure properties are presented in a clean and tidy condition for new tenants.
Maintain accu...