Application Support Analyst – Band 4
Position: Applications Support Analyst. 37.5 hours per week, full‑time, permanent, located at Maglona House. Hybrid working available after a 3‑month trial; office attendance required 50% of the time. Must be within 30 minutes of Carlisle or Whitehaven and able to participate in an on‑call service.
Role Overview
As part of the Digital Healthcare team, you will deliver and maintain corporate and clinical applications to support safe and effective patient care while advancing the digital strategy.
Responsibilities
* Provide second‑line support for clinical applications, including incident management, request fulfilment, problem management, monitoring, and change & release management.
* Participate in application upgrades and change management processes.
* Assist in testing new functionality and updates.
* Document support activities and maintain standard operating procedures.
* Monitor applications proactively to identify potential problems.
* Liaise with third‑party suppliers to escalate and resolve issues and requests.
Qualifications & Requirements
* Highly motivated problem solver with the ability to work under pressure and a passion for customer service.
* Must be able to attend in person for a second‑round interview if selected.
* Individuals requiring a Health and Care Visa or Skilled Worker Visa may not be eligible for sponsorship if the UKVI salary threshold is not met or the occupation is not on the updated Immigration Salary List (ISL).
* Applicants must check their eligibility to be employed before completing an application.
* Disability Confident Scheme and Armed Forces Covenant applicants who meet all essential criteria are guaranteed an interview.
Immigration and DBS Information
The post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Applicants must provide a Disclosure and Barring Service (DBS) check. The cost of the DBS check will be met by the successful candidate(s) through salary deduction.
Standard Check: £21.50 + administration cost of £5.90 = £27.40, deducted over 4 months or a one‑off payment. Enhanced Check: £49.50 + administration cost of £5.90 = £55.40, deducted over 4 months or a one‑off payment.
Benefits
* 27‑day holiday scheme, rising to 33 days after 10 years
* Flexible working scheme
* NHS discounts*
* Salary sacrifice schemes including lease cars and Cycle to Work*
* Excellent opportunities for development*
* Competitive NHS pension scheme
* Vivup: free, confidential counselling and information service
Important Information
Please ensure that you document evidence of meeting all essential criteria in the supporting information. If sufficient responses are received, the post may close earlier than the specified closing date, so apply promptly.
Contact
Applicants who are shortlisted will be notified via email to log onto their Trac account to select an interview time, typically within 2 weeks of the closing date.
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