Job overview
Are you an experienced Administrator looking for a new challenge? We are looking for a proactive and motivated individual who enjoys working in a busy environment and would like to be part of a dynamic Audiology Team. You will be working 36 hours a week 08:00 – 17:30 over 4 weekdays and be based at Royal Preston Hospital.
These are challenging, yet exciting times for our hospitals as we move forward into the new collaborative NHS world in which our roles and relationships will take greater prominence. What will not change is our vision to always provide excellent care with compassion to our communities. Our ambition, success, identity, and values remain important in recruiting and retaining the best staff as well as developing and delivering excellent services.
Our Business Support Officers provide a professional and comprehensive Reception and administrative service within the Audiology Department and assist in the smooth running of the service. They support Audiologists by ensuring the efficient channelling of communication between our patients, relatives, clinical staff, GPs and departments. You will be part of this team helping to improve our patients’ experiences and reduce our waiting lists for treatment.
You will have excellent organisational and communication skills, be confident in IT systems, be flexible in your approach, be able to exercise initiative and demonstrate a consistently high standard of professionalism, confidentiality and integrity.
Main duties of the job
Within the Surgery Directorate, we really value our Business Support Officers, they play an important role in the day to day running of our Audiology Services, making sure that patient care is at the forefront of all we do.
This is a very busy and varied role; no day is ever the same. On a typical day you will undertake various Reception and administrative duties, have regular contact with hearing impaired patients, often Elderly, and all members of the Team, as well as ensuring the smooth running of the Audiology Department, making sure our patients get the best possible care.
We are known as being a friendly and supportive team; this will be a varied and challenging role for someone with a passion for making a difference. If you are somebody who is dynamic, has previous Reception and administration experience, and are flexible in your approach, this role could be the one for you.
You will make an impact, be challenged to think differently, be bold and help innovate to keep making improvements. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something to be proud of. We are looking for someone who has the right behaviours, skills and willingness to learn.
Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area and give specialist care to 1.5 million people across Lancashire and Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients and staff, ensuring we keep thriving and delivering outstanding healthcare right across our local towns.
You will have access to varied development opportunities, learn new skills, meet fabulous people and do things you would never have done. You will learn about working in a hospital, interacting with people from all different roles to build skills and enhance your career path.
You will make an impact, be challenged to think differently, be bold and help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Detailed job description and main responsibilities
For more information, please see the attached Job Description and Person Specification.
·Demonstrate a helpful and effective style of communication and constructively manage barriers to effective communication when dealing with clients, visitors and health professionals.
·Be a point of contact for all day to day enquires to the Adult Audiology Department, referring where necessary to more senior staff.
·Assist with the maintenance of stock levels, including inputting hearing aid stock onto the departmental database and allocating aids to clients.
·Maintain an efficient mailing system within the department.
·Referrals to the Audiology department are scanned in and stored on the Trust’s Intranet.
·Patient Information is uploaded to appropriate Patient Information Systems as required.
·Process ear moulds for hearing aid patients in a timely manner ensuring that they are posted for processing and returns logged into the department’s Patient Management System accurately.
·Ear mould manufacturer invoices are collated and checked.
·Act as point of contact for the department with the ear mould manufacturer.
·Post out appointments and patient leaflets in a timely manner as requested by Audiology Team members.
·Arrange Interpreters when required.
·Input patient data onto the department’s databases and Trust systems as required.
·Take an active part in Team meetings and audits as required.
·Liaise with the Newborn Hearing Screening Team to book appointments.
·Liaise with other Audiology Departments to request transfer of patient details.
·Assist in the training of Administration staff, including training in the use of departmental databases.
Person specification
Knowledge & Experience
Essential criteria
1. Experience of dealing with the general public
2. Significant previous administration experience
3. Aware of the concept and application of confidentiality
4. Efficient in the use of Microsoft Office 365 (Word, Excel, Outlook, SharePoint and Internet)
Desirable criteria
5. Experience of communicating with the Elderly / with hearing impaired
6. Experience of AuditBase (Departmental Database software)
Qualifications and Education
Essential criteria
7. GCSE English and Maths grade 3 or above
Desirable criteria
8. Other relevant qualification eg ECDL