This range is provided by Barclay Simpson. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Compliance Assurance Officer
UK-based | Remote working model
Are you passionate about ensuring strong regulatory outcomes and confident assessing customer journeys in a mortgage servicing environment?
We’re looking for a Compliance Assurance Officer to join a dynamic and collaborative Risk & Compliance function, with a particular focus on outcomes monitoring, third-party oversight, and assurance. Please note - this is a 12 month fixed term contract requiring someone who is available to start within the next 2 months.
What You’ll Be Doing:
* Conduct monitoring and assurance activities in line with a structured Oversight & Assurance Framework.
* Assess customer outcomes from outsourced servicing activity and report on performance measures.
* Identify and escalate emerging themes or systemic risks to appropriate stakeholders.
* Develop testing frameworks and maintain structured audit trails for assurance activities.
* Collaborate with third-party servicers and internal operations teams to ensure risks are well managed and regulatory standards are met.
* Support quarterly reporting cycles and contribute to MI dashboards.
* Maintain up-to-date knowledge of relevant regulatory requirements (e.g., Consumer Duty, MCOB, CONC, SYSC).
* Analyse servicing data, SLAs and quality scores to highlight potential areas of concern.
* Foster constructive relationships across internal teams and external partners.
What We’re Looking For:
Essential Experience & Skills
* Hands-on experience in monitoring or assurance within a regulated environment.
* Understanding of FCA regulations, particularly relating to mortgages and consumer protection.
* Comfortable using Microsoft Excel and SharePoint to track actions and produce evidence trails.
* Confident working independently and presenting assurance findings in a clear, actionable manner.
* Excellent attention to detail and ability to spot trends or potential customer harm.
* Strong interpersonal skills and stakeholder management experience.
* Previous experience in mortgage servicing or working with third-party servicers.
* Knowledge of financial crime controls and data protection regulation.
* Familiarity with CeMAP Level 3 or equivalent qualification.
You’ll Thrive If You:
* Are naturally inquisitive and enjoy digging into root causes.
* Are organised, methodical, and comfortable working to a plan.
* Can bring structure and consistency to assurance reviews.
* Believe in improving customer outcomes, not just ticking boxes.
Why Join?
This role offers the opportunity to be part of a team that plays a pivotal role in regulatory risk management and third-party oversight. You’ll gain broad exposure to compliance monitoring, conduct risk, and assurance strategy—ideal for someone looking to deepen their expertise in regulatory compliance.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Contract
Job function
* Job function
Accounting/Auditing, Legal, and Other
* Industries
Banking and Financial Services
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