1. JOB IDENTIFICATION Job Title: IT Support Analyst Location: Aberdeen 2. JOB PURPOSE The IT Support Analyst plays a key role in assisting end-users with technical issues, maintaining system functionality, and ensuring the smooth operation of IT services within the organisation. This position is ideal for candidates with a passion for technology, excellent problem-solving abilities, and strong communication skills. 3. REPORTING RELATIONSHIPS Directly reports to: Senior Services & Access Manager 4. FINANCIAL RESPONSIBILITIES Individual project budgets to be managed in accordance with TAQA Well Completions procedures and appropriate approvals as per company’s Manual of Authority. 5. KEY ACTIVITIES - Provide first-line technical support to employees via phone, email, and in-person requests. - Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, and mobile devices. - Log, track, and document support requests and incidents using the organisation’s ticketing system. - Assist with the setup, configuration, and deployment of new computers and equipment. - Perform routine maintenance tasks such as software updates, virus scans, and backups. - Support user account management, password resets, and access permissions under supervision. - Collaborate with senior IT staff on larger projects and escalate complex issues as needed. - Maintain inventory of IT equipment and supplies. - Contribute to the creation and updating of user guides and documentation. 6. INDIVIDUAL QHSE RESPONSIBILITIES - To demonstrate commitment to the quality of service, including quality of records produced, aiming at meeting and exceeding customer expectations. - To demonstrate personal commitment to protection of Health, Safety and the Environment; - To follow company QHSE Policy, relevant operational procedures, HSE procedures and risk assessments. - To communicate and report on any perceived non-conformances or faults in the service provided or in the company’s Quality or HSE Management Systems. 7. QUALIFICATIONS - Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or relevant experience). 8. EXPERIENCE / SKILLS / KNOWLEDGE - Experience with help desk or ticketing systems. - Knowledge of networking fundamentals (TCP/IP, Wi-Fi, LAN). - Basic troubleshooting of printers, scanners, and other peripherals. - Exposure to remote desktop support tools. - Basic understanding of Windows and Mac operating systems. - Familiarity with Microsoft Office Suite and common business applications. 9. PERSONAL QUALITIES - Excellent written and verbal communication skills. - Strong analytical and problem-solving abilities. - Ability to work well in a team and independently. - Customer-focused attitude and willingness to learn.