Customer Support Administrator – Maxpack Group Ltd
Maxpack Group Ltd is seeking a detail-oriented and professionalCustomer Support Administrator to join its team in Shrewsbury. This full-time permanent role offers the opportunity to deliver responsive, accurate, and friendly service to customers, ensuring seamless order processing and communication across departments.
* Job Title: Customer Support Administrator
* Company: Maxpack Group Ltd
* Location: Oxon Park, Shrewsbury SY3 5HJ
* Contract Type: Full-Time, Permanent
* Department: Customer Support
Role Overview
The Customer Support Administrator will be the first point of contact for inbound customer calls and emails, handling enquiries, processing orders, and maintaining data integrity. The role supports service KPIs related to order entry, brand delivery performance, and inbox management, working closely with the Customer Support Manager and other departments to ensure smooth service delivery.
Key Responsibilities
* Act as first point of contact for inbound customer calls and emails
* Handle enquiries and allocate to relevant departments/persons
* Process customer orders, ensuring accuracy in files, stock availability, and pricing
* Support Brand OTIF (On Time In Full) by maintaining accuracy in data and communication
* Monitor and manage the Sales Inbox to ensure enquiries and orders are handled within target timeframes
* Escalate issues or potential delays to the Customer Support Manager
* Communicate effectively with Customer Account Managers, Category Sales, and Operations to resolve queries
* Maintain accurate daily records of inbound calls, lines entered, and sales keyed
* Customer Responsiveness – inbound calls, inbox management
* Order Accuracy
* Service Reliability – Brand OTIF
* Data Integrity
Required Skills and Attributes
* Proven experience in customer support, sales administration, or order
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